Our social networking pages are being policed by outsourced, unvetted moderators.
By Iain Hollingshead, and Emma Barnett 8:54PM GMT 02 Mar 2012
For most of us, our experience on Facebook is a benign – even banal – one. A status update about a colleague’s commute. A “friend” request from someone we haven’t seen for years (and hoped to avoid for several more). A picture of another friend’s baby, barely distinguishable from the dozen posted the day before.
Some four billion pieces of content are shared every day by 845 million users. And while most are harmless, it has recently come to light that the site is brimming with paedophilia, pornography, racism and violence – all moderated by outsourced, poorly vetted workers in third world countries paid just $1 an hour.
In addition to the questionable morality of a company that is about to create 1,000 millionaires when it floats paying such paltry sums, there are significant privacy concerns for the rest of us. Although this invisible army of moderators receive basic training, they work from home, do not appear to undergo criminal checks, and have worrying access to users’ personal details. In a week in which there has been an outcry over Google’s privacy policies, can we expect a wider backlash over the extent to which we trust companies with our intimate information?
Last month, 21-year-old Amine Derkaoui gave an interview to Gawker, an American media outlet. Derkaoui had spent three weeks working in Morocco for oDesk, one of the outsourcing companies used by Facebook. His job, for which he claimed he was paid around $1 an hour, involved moderating photos and posts flagged as unsuitable by other users.
Derkaoui is not exaggerating. An articulate man, he described images of animal abuse, butchered bodies and videos of fights. Other moderators, mainly young, well-educated people working in Asia, Africa and Central America, have similar stories. “Paedophilia, necrophilia, beheadings, suicides, etc,” said one. “I left [because] I value my sanity.” Another compared it to working in a sewer. “All the —- of the world flows towards you and you have to clean it up,” he said.