By Nick Collins, Science Correspondent 6:36PM BST 18 May 2012
A study of so-called “customer service sabotage” found there are certain groups of people with the frustrating ability to spoil any shopping trip, flight or restaurant meal regardless of how enjoyable it ought to be.
It only takes one obnoxious person to ruin an experience for everyone but between queue jumpers, attention seekers and serial complainers there are seven classes of people with the ability to spoil a day out, researchers claim.
In a list that resembles the cast of Snow White and the Seven Dwarfs, researchers said that problematic customers fall into seven categories: dopey, grumpy, smelly, pushy, stubborn, inconsiderate and rude.
People with these qualities, collectively described as “weirdos”, are dreaded by waiters and hostesses because there is little they can do to prevent them ruining other customers’ experience.